Future opportunities

Would you like to join the Local Family Links team?

Local Family Links is growing carefully, with the aim of building a small team of familiar, dependable Support Assistants who share the same values.

We are not currently advertising a specific vacancy, but we welcome expressions of interest from people who may be interested in future Local Family Links Support Assistant opportunities.

View the role

Role at a glance

Local Family Links Support Assistant

Role type: Future opportunity / expression of interest
Location: Llandovery and surrounding rural communities
Service type: Practical, non-medical support at home
Purpose: Familiar, dependable practical support to help loved ones remain confident and independent at home.
Status: No current vacancy — expressions of interest welcome

The role

About the role

A Local Family Links Support Assistant is a familiar local person who gets to know a loved one, their routines and the everyday practical things that matter to them. The role is about helping with small but important things that can otherwise become stressful — from post, household admin and technology to reminders, practical problems, useful services and agreed follow-up.

Support Assistants work calmly, respectfully and in an organised way. Continuity and trust matter: they help loved ones remain involved in decisions and as independent as possible, while following through what has been agreed.

What you may be doing

Friendly welfare conversations
Helping a loved one go through post and correspondence
Support with forms and straightforward household admin
Helping with everyday technology
Scam-awareness conversations and checking suspicious correspondence
Keeping important dates and reminders organised
Updating the loved one’s LFL calendar
Researching useful local, statutory or community support
Making agreed calls or enquiries
Helping coordinate practical household services
Following up unfinished actions
Recording visit notes accurately
Keeping an authorised trusted person informed where consent allows
Noticing when another professional or service is the right route

This is practical support — not personal care

A Support Assistant would not provide personal care, administer medication, offer nursing or clinical support, give regulated financial advice, act as an emergency responder or carry out specialist professional assessments. They need to know when to refer or escalate a concern appropriately.

Future Support Assistant role

Person Specification

Local Family Links Support Assistant

The points below describe the qualities, skills and experience we would normally look for when recruiting a Local Family Links Support Assistant. Requirements marked “before appointment” would be addressed during safer recruitment, not at this initial expression-of-interest stage.

Criteria	Essential	Desirable
Personal qualities	Warm, patient and approachable Dependable and trustworthy Respectful of privacy, dignity and independence Calm and reassuring when somebody is worried or confused Able to build positive relationships with older people and families Comfortable working independently Good judgement and willing to ask for guidance when unsure Understands professional boundaries	Previous experience supporting older people Community, education, support, health, social care or customer-facing experience Knowledge of local rural communities
Communication	Clear and confident spoken communication Listens carefully and explains things in plain language Communicates respectfully with loved ones, families and professionals Good written communication and clear factual notes and updates	Experience communicating with professionals or public services Welsh-language skills, or willingness to use or learn appropriate Welsh greetings and everyday phrases
Practical skills	Organised and able to keep track of actions and follow-up Comfortable with everyday letters, forms and household admin Confident with everyday digital technology, email, online forms, calendars and basic digital systems Practical problem-solving and research skills Can explain options clearly and recognise what falls outside the LFL role	Experience helping others with technology Experience arranging household services or appointments Experience with forms or practical admin
Values & approach	Helps people remain independent rather than taking over Understands consent and choice Works at the loved one’s pace, with dignity and respect Willing to follow LFL procedures and safeguarding requirements Works within clear non-medical boundaries Recognises when another service or professional is more appropriate	—
Reliability & organisation	Reliable and punctual Manages agreed appointments responsibly Maintains accurate records and follows through agreed actions Handles confidential information appropriately Comfortable working in people’s homes	Previous lone-working experience Previous record-keeping experience
Travel & local work	Able to travel reliably between loved ones’ homes within the LFL service area	Full driving licence Access to suitable transport Familiarity with Llandovery and surrounding communities
Checks & safer recruitment	Satisfactory identity and right-to-work checks Satisfactory references Appropriate Enhanced DBS clearance Completion of required safeguarding and role-related training Willingness to follow confidentiality, safeguarding, lone-working and data-protection requirements	—

Welsh-language skills and a full driving licence are desirable, not essential. Candidates need a reliable way to travel within the service area.

What matters most to us

We would look for people who are dependable, kind, practical and able to follow things through.

You do not need to know everything on day one. What matters is being willing to listen, learn, work within clear boundaries and treat every loved one as an individual.

Local people supporting local people

What working with LFL could offer

As the service grows carefully, future opportunities could involve meaningful local work, continuity with the people you support, structured training and clear boundaries, practical support from LFL management and a small-team environment focused on quality rather than rushed visits.

Specific employment terms, hours, pay and benefits would be confirmed when a formal vacancy is advertised.

Growing carefully, close to home

Future opportunities may suit people who know the local area, value flexible, meaningful work, enjoy practical problem-solving and want to build trusted relationships rather than rush between appointments.

Safer recruitment

Any future appointment would be subject to appropriate checks and training before a Support Assistant works in a loved one’s home. You do not need to have every check or certificate at the expression-of-interest stage.

Before starting work, requirements would include identity and right-to-work checks, satisfactory references, appropriate Enhanced DBS clearance, safeguarding and first-aid training, confidentiality and data-protection preparation, consent and professional boundaries, lone-working and personal-safety training, and any other role-specific training.

Future opportunities only

How to express your interest

We are not currently advertising a formal vacancy, so there is no application deadline or formal application pack at this stage. Sending an expression of interest does not promise an interview or a role.

If you would like to be considered for future Local Family Links Support Assistant opportunities, please send a short introduction and your current CV to [email protected].

Please include your name, where you are based, why the LFL role interests you, any relevant experience and your current CV.

Please do not send sensitive personal documents such as passport copies, DBS certificates, National Insurance numbers or bank details at this stage.

CVs welcome

If you already have a CV, you are welcome to email it directly to [email protected] along with a short introduction.

Email your CV

Another way to get in touch

Prefer to introduce yourself online?

Use this form if you would rather send a short introduction now. You can email a CV separately if you wish. There is no vacancy to apply for today.